Return & Exchange Policy

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Effective Date: December 17, 2025

At Asal Waqt, your satisfaction is our top priority. Please read our policy carefully regarding returns and exchanges.

Customers may request a return or exchange within 15 days of receiving their order.
Items must be unworn, unused, and in original condition with all tags, packaging, manuals, and accessories intact.

Contact our support team through:

Required: Proof of purchase (receipt or order confirmation).
After approval, we will provide instructions for returning the item.

Note: Returns sent without prior approval or to an incorrect address will not be accepted.

Exchanges are processed only after the original item is returned and inspected.
For a faster exchange, return the original item and place a new order separately.

If the item is correct but the customer wants to exchange or upgrade, customer pays shipping for both sides.
If the item is defective, damaged, or incorrect, Asal Waqt covers one side of shipping.

Change of mind: Not accepted. Returns/exchanges only for defective, damaged, or incorrect items.
Discounted/Clearance items: Final sale — no returns or exchanges.
International orders: Returns/exchanges not accepted outside Pakistan.

Inspect your order immediately upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 12 hours with:
- Order number
- Photos of the issue
We will resolve the issue promptly.

Product Appearance: Slight variations in color or design may occur due to screens.
Warranty Void: Misuse, unauthorized repairs, physical damage, or missing components void warranty.
Shipping Risks: Customers are responsible for return shipping costs and package loss/damage.

We’re here to help! Contact us anytime:

Asal Waqt reserves the right to refuse returns or exchanges that do not meet these criteria.